Program support

Before you contact us, please do the following:

• Be sure that you're doing everything right. We all make mistakes sometimes… Be attentive.
• Take a look at the Help: it may already contain an answer to your question. A lot of people ask us something like "how do I…", though the complete information is there (in the document you're reading now).
• Visit ATC home page in the Internet at http://www.adjusttime.com. It's a good chance that you'll find the newer version of ATC there; we're trying to update the program once a month or even more frequently - when our stuff is not on vacations, of course. Also, if the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

If You still have a problem with ATC and noting else helps, please contact technical support stuff at: support@adjusttime.com

Please inform us about the following:

• Absolute Time Corrector version (from About tab)
• Absolute Time Corrector registration name(if you're a registered user) - this will help us to process Your request faster where did You get ATC (http or ftp site)
• Windows Server 2003/XP/VISTA/7 version (including service packs and other fixes installed), US or international, OEM or not
• Computer information: CPU type and speed, amount of memory installed
• Description of Your problem (as much information as possible to retrieve the problem) any additional information, which may help.

We'll try to help you as fast as possible, usually in one or two business days.

If you have any comments or suggestions for the next releases, please feel free to post them to us.